Career Profile
Engineer with 15+ years of experience bridging network engineering and intelligent automation. Fast learner with a strong foundation in software engineering and rapidly growing expertise in AI and data science, demonstrated through hands-on projects in LLMs, microservices, and data pipeline development. Proven ability to lead cross-functional delivery, mentor technical teams, and build resilient applications. Dedicated to building efficient, maintainable systems with a focus on reproducible models, scalable workflows, and robust deployment practices.
Work Experience
Provide leadership for national support teams, focusing on Collaboration technologies. Coordinate with project teams, management, customers, and vendors for ongoing support at a high level of quality.
- Technical escalation point for team members and customer satisfaction concerns, working with team members and customers to solution delivery
- Technical reviewer for customer quarterly business review data, ensuring service quality and technical success
- Drive best practice implementations through documentation and engineer mentorship
- Consultation resource for Account Manager/Solutions Architect solution design requirements
- Ensure smooth transitions from project solutions deployment to ongoing support
- Provide technical leadership for customer quarterly business reviews
- Drive process and procedure improvements through close work with management
- Review emerging technologies from project team deployments, vendor updates, and other sources to develop team growth
- Engineer mentorship with one-on-one meetings, training sessions and training milestones
Working within a managed services team, monitoring, troubleshooting, support and repair of Cisco Unified Collaboration, Borderless Networks, and other Cisco technologies.
- Analyze, troubleshoot and resolve technical issues and requests to client satisfaction
- Prioritize incidents and change requests based on defined criteria and service level agreements and effectively communicate with the customer on incident status
- Develop and document work procedures and troubleshooting guidelines
- Participate in technology projects, quality assurance testing and other activities as assigned
Design, implement and maintain Cisco Wireless, Security, Network and Voice Infrastructures for clients across Michigan
- Work closely with solutions architects to consult on services hours, technical architecture and quotation requirements.
- Develop best practice standards and documentation for these technologies
- Mentor other engineers on best practices and troubleshooting
- Foster a culture of collaboration and skill development across departments
Implement and troubleshoot Cisco technologies across their portfolio
- Manage project tasks through completion
- Respond to reactive requests and resolve in a timely fashion
- Assist in the development of best practices and documentation standards
Projects
A few of the projects & tasks undertaken